Terms of Service
Please read these terms carefully before engaging with Syncra Labs. By working with us, you agree to the terms below.
Overview
These Terms of Service ("Terms") govern the relationship between Syncra Labs ("we," "us," or "our") and any individual or business ("Client," "you," or "your") that engages our services. By signing a proposal, paying an invoice, or otherwise engaging Syncra Labs, you agree to be bound by these Terms.
Syncra Labs is a boutique AI automation consultancy based in Cincinnati, Ohio. We design, build, and deploy custom AI systems, automation workflows, and integrations for small and mid-sized businesses.
Services
The specific scope of work, deliverables, timelines, and pricing for each engagement are defined in a written proposal or statement of work ("SOW") agreed upon before any work begins.
- All work is custom-built and scoped per engagement. No two projects are identical.
- Syncra Labs reserves the right to decline or discontinue any engagement at our discretion.
- We make reasonable efforts to meet agreed timelines, but delays caused by late client feedback, third-party API issues, or factors outside our control are not our responsibility.
- Access to your existing tools, accounts, or data required to complete the work must be provided in a timely manner. Delays caused by withheld access may affect the timeline and billing.
- Post-launch support and optimization are included as described in the SOW. Requests outside the agreed scope will be quoted separately.
Payment & Billing
Payment terms are specified in each SOW or proposal. Unless otherwise agreed in writing:
- Monthly retainers are billed at the start of each month and due within 7 days.
- Project-based work may require a deposit before work begins, with the balance due upon completion or at milestones defined in the SOW.
- Invoices not paid within 14 days of the due date may incur a 1.5% monthly late fee.
- Syncra Labs may pause or suspend work on an engagement if payment is more than 14 days overdue.
- All fees are in USD unless otherwise stated.
Refunds are not available for work already completed. If you have a dispute about an invoice, please contact us within 7 days of receipt.
Intellectual Property
Upon receipt of full payment, the Client owns all custom deliverables created specifically for their engagement — including workflows, agents, dashboards, and integrations built exclusively for the Client's use.
- Syncra Labs retains ownership of all proprietary frameworks, reusable components, and methodologies developed independently of any specific client engagement.
- Third-party tools, platforms, and APIs used in the delivery of services remain the intellectual property of their respective owners and are subject to their own terms.
- Syncra Labs may reference the existence of an engagement (without disclosing confidential details) for the purpose of portfolio or marketing, unless the Client requests otherwise in writing.
Confidentiality
Both parties agree to treat non-public information shared during the engagement as confidential. Syncra Labs will not disclose your business data, scripts, customer information, or proprietary processes to third parties without your consent, except as required by law.
We implement reasonable measures to protect data shared with us. However, we are not responsible for breaches resulting from third-party platforms, APIs, or services used in the delivery of your project.
If a mutual NDA is required, we're happy to execute one before the engagement begins.
Limitation of Liability
Syncra Labs provides services on an "as-is" basis. We make no guarantees regarding specific business outcomes, revenue increases, or ROI from AI systems we build. Results depend on factors outside our control, including your team's adoption, market conditions, and third-party platform reliability.
To the maximum extent permitted by applicable law, Syncra Labs' total liability for any claims arising from an engagement shall not exceed the total fees paid by the Client in the three months preceding the claim.
We are not liable for indirect, incidental, or consequential damages, including lost profits, data loss, or business interruption, even if we were advised of the possibility of such damages.
Termination
Either party may terminate an engagement with 14 days written notice. Upon termination:
- The Client is responsible for payment of all work completed up to the termination date.
- Syncra Labs will provide the Client with all deliverables completed at the time of termination.
- Work in progress that has not been delivered will be handed off in whatever state it exists at termination.
Syncra Labs may terminate an engagement immediately and without notice if the Client engages in conduct that is unlawful, abusive, or violates these Terms.
Governing Law
These Terms are governed by the laws of the State of Ohio, without regard to its conflict of law provisions. Any disputes arising from these Terms or an engagement with Syncra Labs shall be resolved through good-faith negotiation first, and if unresolved, through binding arbitration in Cincinnati, Ohio.
Syncra Labs reserves the right to update these Terms at any time. Continued engagement after any update constitutes acceptance of the revised Terms.
Contact
Questions about these Terms? Reach out directly:
- Email: chase@syncralabsai.com
- Phone: (513) 835-2051
- Location: Cincinnati, OH