Privacy Policy
We keep it simple: we collect only what's necessary, we don't sell your data, and we treat your information with the same care we bring to every engagement.
Overview
This Privacy Policy explains how Syncra Labs ("we," "us," or "our") collects, uses, and protects information when you visit our website or engage our services. Syncra Labs is operated by Chase Carpenter out of Cincinnati, Ohio.
We take privacy seriously. We collect the minimum information needed to do good work, we don't sell your data, and we're transparent about everything we do with it.
What We Collect
Information you provide directly:
- Contact form submissions — your name, business name, email address, phone number, and the message you write
- Email correspondence — any information you include in messages sent to us directly
- Engagement materials — documents, data, scripts, or system access you provide us during an active project
Information collected automatically:
- Basic website analytics — pages visited, time on site, referring URL, browser type, and general location (city/region, not precise address)
- This data is used only to understand how the site is being used and to improve it
How We Use It
We use the information we collect to:
- Respond to your inquiry and schedule a discovery call
- Deliver and improve the services described in our engagement agreement
- Communicate project updates, invoices, and relevant information
- Understand how our website is being used so we can improve it
- Comply with legal obligations when required
We do not use your information for unsolicited marketing. If we ever send you anything beyond direct project communication, we'll ask your permission first.
Sharing & Third Parties
We do not sell, rent, or trade your personal information to anyone. Period.
We may share information in the following limited circumstances:
- Service delivery: If your project requires third-party platforms (e.g., n8n, Make, OpenAI, Twilio, or similar), we may pass necessary data to those services as part of building your system. These platforms have their own privacy policies.
- Legal requirements: We may disclose information if required to do so by law, subpoena, or court order.
- Business transfer: In the unlikely event that Syncra Labs is acquired or merged, your information may transfer as part of that transaction. You would be notified beforehand.
Cookies
Our website uses minimal cookies. We do not use tracking cookies for advertising or retargeting purposes.
- Any analytics we use are privacy-focused and do not fingerprint or track individual users across the web
- You can disable cookies in your browser settings without affecting your ability to use the site
Data Retention
We retain contact form submissions and project-related communications for as long as is reasonably necessary for business and legal purposes — typically no longer than 3 years after an engagement ends.
You can request deletion of your information at any time by emailing us. We'll confirm deletion within 30 days, except where retention is required by law.
Your Rights
Depending on where you live, you may have rights regarding your personal information, including:
- The right to access what information we hold about you
- The right to correct inaccurate information
- The right to request deletion of your information
- The right to object to how we're using your information
To exercise any of these rights, email us at chase@syncralabsai.com. We'll respond within 30 days.
Security
We take reasonable steps to protect the information you share with us, including using secure communication channels and limiting access to project data to only what's needed.
No method of transmission over the internet is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.
Children
Our services are intended for businesses and adults aged 18 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have done so, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we'll update the effective date at the top of this page. Your continued use of our site or services after any update constitutes acceptance of the revised policy.
Contact
Questions, requests, or concerns about this Privacy Policy? Reach out directly:
- Email: chase@syncralabsai.com
- Phone: (513) 835-2051
- Location: Cincinnati, OH